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Terms and Conditions

  1. The Facility Regulations apply within the premises of the Island of Heron and are applicable to all individuals staying within it.
  2. The room provider, referred to as the “Facility” in the subsequent parts of the regulations, while the room renter is referred to as the “Guest.”
  3. The Facility Regulations establish rules for the provision of services, responsibilities, and stay within the Facility, and are an integral part of the agreement, which is entered into by making a reservation, paying a deposit or the full payment for the stay, or by signing a registration card. By undertaking the aforementioned actions, the Guest confirms that they have read and fully accepted the terms of the regulations and undertake to comply with them.
  1. The residential unit within the Facility, referred to as the “cottage” in the subsequent parts, is rented on a daily basis.
  2. The hotel day begins at 3:00 PM and ends at 11:00 AM the following day.
  3. If the Guest has not specified the duration of their stay at the time of room rental, it is assumed that the room has been rented for one day.
  4. The Guest should notify the staff of our Facility of their request for an extension of the hotel day no later than 10:00 AM on the day their stay is ending. The Facility may not accommodate the request for an extension if all accommodation spaces (rooms) have been fully utilized or if the Guest has failed to comply with the applicable regulations.
  5. The Facility reserves the right to refuse the extension of the Guest’s stay in the Hotel if the full payment for the current stay has not been made in advance.
  1. Reservations can be made online, by email, or through the portal.
  2. After making a reservation, the Guest receives a preliminary booking agreement via email, which includes the reservation conditions and information necessary to make a deposit of 50% of the total stay value. In the case of a one-day reservation, the deposit amount is 100% of the total stay value.

    If the deposit does not arrive in the hotel’s bank account within the deadline specified in the preliminary booking agreement or arrives later, the Facility reserves the right to sell the room to another person and cancel the reservation.

    After the deposit is credited to the Facility’s bank account, the Guest receives a guaranteed reservation agreement via email.

    In the event of cancellation by the Guest of a guaranteed reservation:

    • More than 30 days prior to the start of the stay – The Hotel refunds an amount equivalent to the paid deposit.

    • 29 – 14 days prior to the start of the stay – The paid deposit is non-refundable.

  1. The Facility is liable for the loss or damage of items brought by individuals using its services, to the extent specified in the provisions of Articles 846-849 of the Civil Code, unless otherwise agreed by the parties.
  2. The hotel guest should notify the reception immediately after discovering any damage. The Facility is not liable for the theft of money, theft, damage, or destruction of securities, valuables, or items of scientific or artistic value unless such items have been deposited and placed in the hotel safe.
  3. In the event of loss of the aforementioned items, the compensation shall not exceed the amount determined in accordance with the provisions of the Minister of Justice dated November 14, 1964, No. 1, item 2, as amended. The Facility reserves the right to refuse to accept for deposit items of high value, significant amounts of money, items posing a security threat, and oversized items that cannot be placed in the safe.
  4. The Facility is not responsible for items left on the balcony, in vehicles, or for live animals, regardless of whether the vehicle is parked in the hotel parking lot or outside the premises of the Facility.
  1. Children under 12 years of age should be present on the premises of the Facility under the constant supervision of legal guardians. Legal guardians bear financial responsibility for any damages caused by children.
  2. The hotel guest bears full financial responsibility for any kind of damage or destruction to the equipment and technical devices of the Facility caused by them or by visiting guests accompanying them.
  3. The Facility reserves the right to charge the Guest’s credit card for any damages discovered after their departure, and in the absence of credit card information, it has the right to request financial compensation from the Guest.
  4. In the event of any malfunctions or damages in the room, the Guest is obliged to inform the reception or floor staff.
  5. In the event of a breach of the provisions of the regulations, the Facility may refuse to provide further services to the Guest who violates them. The Guest is obligated to promptly comply with the requests of the Facility, settle the payment for the stay and any damages, and vacate the premises.
  6. The Facility is entitled to statutory lien on the items brought by the Guest to the Hotel in the event of delayed or unsettled payment for the services rendered.
  1. Personal items left in the room by the departing Guest due to negligence will be sent to the provided address at the expense of the Guest.
  2. In the event of not receiving any instructions from the Guest regarding the return of left items, the Facility will store the items at the owner’s expense for a period of three months, and after this period, they will become the property of the Facility. Perishable items will be stored for 24 hours.
  1. The hotel enforces quiet hours from 10:00 PM to 7:00 AM the following day.
  2. The behavior of Guests and individuals utilizing the Facility’s services should not disturb the peaceful stay of other Guests. The Facility reserves the right to refuse further services to individuals who violate this rule.